Hello, I have just install my Longer3d printer. When I plug USB key the list icon stays Grey. When I click on it nothing happens. Tried with another USB key and same result. Do you have any help to provide? Thank you
Dear customer, we are sorry for this inconvenience caused to you. The USB key can not be found by printer may be caused wrong USB format or loose connection inside the printer.
Dear customer, we are sorry for this inconvenience caused to you. The USB key can not be found by printer may be caused wrong USB format or loose connection inside the printer.
1) Please make sure the format of U disk is FAT32 and use this tool to format the U disk to FAT32 if it is not. https://drive.google.com/file/d/1o7tPb6OLlb7hBSMkXFz1TCkagIJEGosX/view?usp=sharing
2) if it does not work after format, please refer to this video to reconnect the blue USB wire https://www.youtube.com/watch?v=tqTC7e4Ej0A&list=PLLz1z_0pXsW1xorcVBm-QLdg4RD9mVwbu&index=4